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TERMS OF BUSINESS FOR HALLIGAN LIFE PENSIONS LTD T/A HALLIGAN INSURANCES

Unity Building, 16/17 Lower O’Connell Street, Dublin 1.
These Terms of Business set out the basis on which Halligan Life & Pensions Limited t/a Halligan Insurances herein after called the Firm will provide business services to you as a client of the firm. Please take the time to read the following and should you have any questions kindly contact our office on the number listed above.

Halligan Life & Pensions Limited of Unity Buildings, 16-17 Lower O’Connell Street, Dublin 1 specialise in the provision of Life Assurance and General Insurance services to consumers.

Authorised Status:

Halligan Life & Pensions Limited is authorised in Ireland to provide the investment instruments PRSA’s and insurance policies under Section 10 of the Investments Intermediaries Act, 1995, as amended. Our firm is also registered as an insurance/reinsurance intermediary under the European Communities (Insurance Mediation) Regulations, 2005 (as amended). Our firm is also authorised as a deposit broker. The Central Bank holds registers of regulated firms. You may contact the Central Bank on (01) 4104000 or alternatively visit their website on www.centralbank.ie to verify our credentials. Halligan Life & Pensions Limited is a member of the Irish Brokers Association.

Regulatory Status:

Halligan Life & Pensions Limited t/a Halligan Insurances is regulated by the Central Bank of Ireland. Regulator number: C1444.

Services:

Halligan Life & Pensions Limited offer advice in relation to all life assurance products (Term Cover, Serious Illness and Permanent Health Insurance) and General Insurance (House, Motor, Health, Commercial Property, Liability). We also transmit orders on client’s behalf to any of the insurance undertakings or product producers from whom the Company hold letters of appointment. A list of all such entities is contained elsewhere in these Terms of Business.

Remuneration Policy:

Life Assurance

Halligan Life & Pensions Limited, in the case of life assurance where the firm is not in receipt of commission, may charge a service fee, which is agreed with the client, depending on complexity of the transaction, time spent and nature and extent of the transaction.

General Insurance

Halligan Life & Pensions Limited is remunerated by a professional fee for the initial work activity and time spent in seeking the best terms, advice, product and product producer for your specific needs. A brokerage service and Administration fee is also charged for the activity involved in the renewal of the policy and also any alterations that take place during and at termination of a policy. A scale of our fees is under noted. We are remunerated by way of commission, 5% – 22.5%, received from the product producers for the work involved in placing an order and finalising the product with them on your behalf. (Some product producers do not pay a commission). The following scale of Broker Service and Administration charges may normally apply; Motor Policy Renewals: Min €15 – Max €30, House Policy Renewals: Max 3%, Commercial Policy New Business & Renewals: Min €15 – Max €30. All General Policy Alterations: Min €15 – Max €30, We reserve the right to amend these fees should the complexity of the product require a higher fee. We will confirm and agree this fee with you prior to any increased charge being applied. New business and renewal or alteration of commercial policies will necessitate a higher level of fee and this will be documented on your statement.

Cancellation / Cooling Off Period

A consumer has the right to withdraw from an insurance policy within 14 days of the start date of the policy without penalty and without giving any reason – this is known as the Cooling Off period. The right of withdrawal may be exercised by notice in writing to Halligan Life & Pensions Limited quoting your policy number. Should this right be exercised the Insurance Company may charge a pro rata premium for the period you are on cover. If the cover is motor insurance the premium cannot be refunded until the Certificate of Insurance and Windscreen Disc have been received by Halligan Life & Pensions Limited to enable to the policy to be cancelled.

You, the customer can cancel your policy by notice in writing at any time. Provided that all reasonable charges pertaining to costs incurred by Halligan Life & Pensions Limited have been paid and provided that no incident giving rise to a claim has occurred in the current period of insurance, you will be entitled to a proportionate return of the premium for the un-expired period of insurance unless the policy is on a minimum and deposit basis, and if this is the case, no return will be allowed on the policy and this will be noted on your policy schedule. If you cancel during the first year (outside of the Cooling Off period) short term rates apply, please see policy terms and conditions. In the case of cancellation of motor insurance you must return the Certificate of Insurance and Windscreen Disc to Halligan Life & Pensions Limited companies normally reserve the right to cancel policies at any time by giving appropriate notice to your last known address. Please refer to your policy terms and conditions.

Failure to Pay or Default:

We reserve the right to instigate cancellation proceeding in the event of the following: your non-payment of the premium due at inception, renewal or following a mid-term adjustment 1. Your bank returns your cheque/direct debit due to insufficient funds or any other reason. 2. Non disclosure of relevant information. 3. Insurer imposed cancellation.

Your insurer may cancel your policy in certain circumstances. These conditions are clearly outlined on all policy documents. When your policy ends or is cancelled, we will send you any documentation and information that you are entitled to on request. We will also exercise our legal rights to obtain any fees due to be paid to our firm.

Conflict of interest:

It is the policy of Halligan Life & Pensions Limited to avoid a conflict of interest when providing services to clients. Where an unavoidable conflict arises we will advise you of this in writing before providing any business services. If you have not been made aware of any such conflict you may assume that none arises.

Complaints Procedure:

Halligan Life & Pensions Limited has in place a written procedure for the handling of complaints. This procedure ensures that all complaints are recorded and acknowledged within 5 business days. All complaints are fully investigated and the complainant updated at intervals of not greater than 20 business days. We will attempt to investigate and resolve a compliant within 40 business days. All complaints should be directed in writing to Mr Michael Halligan, Complaints Officer, Halligan Life & Pensions Limited. In the event that a client remains dissatisfied with the handling of and/or response to a complaint they may refer the matter to The Financial Services Ombudsman.

Consumer Protection:

Halligan Life & Pensions Limited is a member of the Investor Compensation Scheme established under the Investor Compensation Act 1998. The legislation provides for the establishment of a compensation scheme and to the payment in certain circumstances, of compensation to clients of firms covered by the Act. However you should also be aware that a right to compensation would only arise where money or investment instruments held by this company on your behalf cannot be returned either for the time being or for the foreseeable future and where the client falls within the definition of eligible investor as contained in the Act. In the event that a right to compensation is established, the amount payable is the lesser of 90% of the clients loss, which is recognised as being eligible for compensation or €20,000. Halligan Life & Pensions Limited also have additional bonding in the sum of €200,000 with a maximum per client of €65,000 under a scheme arranged by our professional body the Irish Brokers Association.

Data Protection:

Halligan Life & Pensions Limited is registered as a Data Processor under the Data Protection Act 1988, amended 2003. You may have entitlements under the Data Protection Act to inspect all personal information held on file by Halligan Life & Pensions Limited upon request and to require Halligan Life & Pensions Limited to correct any errors of fact that may exist. Any requests should be forwarded to the Compliance Officer.

Default Remedies:

Halligan Life & Pensions Limited actions in the event of default by the client are: Product providers are entitled to withdraw benefit or cover on default of any payments due under any products arranged for your benefit. It is therefore critical to the guaranteed continuance of your insurance that your premium is paid in full. Some insurers may include as a term of the insurance a settlement due date or in some cases a warranty under the terms of which the premium must be paid to them by a certain date. We inform our clients of such requirements and the relevant date in good time to allow the payment terms to be met. Failure to comply with the terms of the warranty may mean that the insurers obligation under the policy will be terminated. We will automatically advise you of any payments outstanding on your policy and the consequences of failure to pay premiums.

Insurance Undertakings:

The following are a list of insurance undertakings and product producers form which letters of appointments are held.

These Terms of Business are valid from 1st August 2014 until further notice.

Non Life Insurance Appointments

Allianz Plc, Aviva Health Insurance Ireland Limited, Aviva Insurance Europe SE, AXA Insurance Limited, Chartis Insurance Ireland Limited, DAS Legal Expenses Insurance Company Limited, Ecclesiastical Insurance Group, Europa General Underwriters Limited, Hickey Clarke & Langan General Insurances Ltd, RSA Insurance Ireland Limited, Zurich Insurance plc, KennCo Underwriting Limited, Blue Insurances

Life Assurance Appointments

Aviva Life & Pensions Ireland Limited, Caledonian Life Canada Life Assurance (Ireland) Limited, CGU Life, Friends First Life Assurance Company Limited, Irish Life Assurance Plc, New Ireland Assurance Company plc, Standard Life Assurance Company, Zurich Life Assurance plc, PTSB (Deposits)

Non Life Insurance Products

Motor Insurance Policies, Home Insurance Policies, Marine Insurance Policies, Travel Insurance Policies, Office, Surgery and Caravan Policies, Breakdown Assist Policies, Personal Accident Policies, Commercial Insurance Policies, Liability Insurance Policies, Wedding Insurance Policies, Rental Car Excess Policies

Life Insurance Products

Life Assurance Policies, Specified Illness Policies, Hospital Cash Cover, Income Protection Policies, Lump Sum Investment Bonds and Deposits, Regular Savings Plans, Pension Retirement Plans, AVC Retirement Plans, Approved Retirement Fund Plans, Permanent Health Insurance

Halligan Life & Pensions Limited t/a Halligan Insurance is regulated by the Central Bank of Ireland